SHIPPING & DELIVERY OF GOODS
- Before you finalise an Order, you will be provided with a selection of delivery options and methods to choose from regarding your Order.
- We may provide you with estimated delivery times and dates regarding your finalised Order. These are indicative times and dates only.
- We take reasonable steps to ensure that your Order is delivered promptly. However, upon dispatch, we will not be liable for and accept no responsibility for any loss or damage to your Order, its packaging or as otherwise incurred by any person. This can be a result of delay caused by our carrier that we have no control over or which in any event is out of our reasonable control or foresight, including (but not limited to) any delay caused by an incorrect delivery address being provided to us.
- Orders will be delivered to your nominated address via Safe Drop or another such method of delivery as determined by us from time to time that may result in your Order being left at the delivery address with or without notification to you of its delivery.
- Thee Bird is not liable for any Order delivered to an incorrect address, left unattended at the delivery address, that is indicated as having been delivered to the address with the Order lost or damaged, or as otherwise mishandled by our carrier. You agree to accept full risk for your Order and its delivery upon dispatch.
- We may provide you with a feature or function that allows you to track your Order and its delivery to your shipping address. However, we are under no obligation to provide this tracking service. If we do, this will be told or shown to you on our Website. Unless otherwise advised by us, the tracking feature or function is only available for Orders being delivered within Australia.
- Any non-delivery of goods or an Order must be reported to us as soon as possible.
- Insurance is available at an extra cost on all delivery services. We will not cover any loss of goods that are not insured.
- You will be held responsible for the importation of any goods that you purchase from us into Australia, and any shipping that we provide is undertaken on your behalf. Where an Order is the value of AUD 1,000.00 or more, including if there are multiple Orders that are dispatched simultaneously and arrive in Australia at or around the same time, then you may be liable for GST, customs duty and clearance charges.
- Unless requested otherwise by you before placing an Order, all standard Orders in Australia are sent by our preferred carrier without insurance or tracking to the shipping address provided by you.
- Title in the goods does not pass to you until payment has been received. Risk of loss or damage to the goods passes to you upon dispatch of your goods.
- All customs duties, import fees or taxes and other similar taxes, including GST where applicable, are your responsibility and may be imposed on your purchase or importation of the goods.
- Orders are available for delivery in Australia, New Zealand, United Kingdom, Ireland, China, United States & Canada ONLY.
- In the event that international shipping is offered, and unless requested otherwise by you before placing an Order, any standard international Orders are sent by our preferred carrier without insurance.
- Delivery to countries outside of Australia can take up to ninety (90) working days to arrive, depending on the region.
AUSTRALIA WIDE ORDERS tracked shipping is FREE for all orders over $60 (excluding shipping). For orders under this amount the shipping fee is a FLAT RATE OF $7.95
Australia Wide Express tracked shipping is a FLAT RATE OF $13.95
INTERNATIONAL ORDERS: Standard tracked shipping is FREE for all orders over $120 (excluding shipping) in New Zealand, United States, Canada, UK, Ireland & China.
For international orders under this amount please see below:
New Zealand is a FLAT RATE OF $20.00
USA/ CAN is a FLAT RATE OF $25.00
UK/ IRELAND & CHINA is a FLAT RATE OF $30.00